Enterprise Services Operation Engineer

Vodafone

Apply Before : 02/11/2025

Doha Qatar

Qualification & Experience:

Roles and Responsibilities:

• Manage the day-to-day operations of the Fixed including Enterprise and Broadband configuration, ensures that work processes are implemented as designed and comply with established standards and procedures.
• Contribute to the identification of opportunities for continuous improvement of processes and practices.
• Develop Complete preventive maintenance schedule, and validate reports sent by Vendor to reflect the actual performance in the monthly invoicing
• Respond quickly and effectively to resolve various trouble tickets, monitoring system and network performance issues in accordance with applicable policies, standards and procedures. And comply with and perform quality assurance programs.
• Keep manager well informed about operational and maintenance issues associated with fixed customers.
• Serve on a rotational on-call schedule for emergency repairs and maintenance and ensure satisfactory completion of work
• Manage the order desk function to track for the full e2e cycle of the enterprise products delivery
• Responsible for and coordinate the provisioning:
  • IP platforms (BNGs, customer CPEs, backhaul routers, NNIs…etc.)
  • Tx Platforms (Microwave, WDM, ONT…etc.)
  • Voice platforms (IMS, CTS, SBC, HSS, SIP, H232, PBX, Signalling flow to establish IMS call, Call flow for voice,
  • Performance report products
• Order desk to log the new requests and customer orders in the system
• Apply service configuration for enterprise solutions (SDWAN, IoT, CI, IPVPN, EVPN, SIP-T, PRI, WDM…etc.)
• Apply service request for configuration changes
• Engagement with Sales, Presale and Technology solution and delivery teams
• Configuration management.
• Update and maintain configuration database/inventory
• Handover tested services to service operation team on a technical level.
• Coordinate the troubleshooting of new product deliveries in case of failures with other stakeholders.
• Handling the incidents/follow up with various teams until problem resolution within agreed SLA for all enterprise services (SDWAN, IoT, CI, IPVPN, EVPN, DDOS, DWDM…etc.)
• Proactive Monitoring and ensure Associated actions are proposed to resolve the alarms. Regular health checks performed to avoid uncontrolled outages.