Senior Ticketing & Reservation Officer

Ali Bin Ali

Doha, Qatar

Qualifications and Experience : 

• Diploma or Bachelor’s Degree Diploma or Bachelor’s Degree
• At least 4-5 years of experience in Travel and Tourism industry
• Preferably with GCC exposure
• Strong sales and interpersonal skills
• Excellent knowledge of IATA & Amedeus system
• Strong problem-solving skills

Roles and Responsibilities:

• Meets with clients to determine travel needs, budgets, and preferences
• Handles travel issues, conflicts, complaints, cancelations, and refunds
• Builds and maintains relationships with travel and tour vendors•
• Maintains accurate records of bookings, payments, transactions, phone calls, and meetings
• Contributes to agency efforts by accomplishing related tasks as needed
• Up-to-date knowledge on the latest Travel Regulations.
• Manage the team and direct them to resolve any disputes.
• Attend training sessions and conferences called by the GSA Partner.
• Guide the team with the latest fare changes and update them with the rules and regulations.
• Find ways and means to enhance customer service
• Attend training sessions and conferences called by the GSA Partner
• Guide the team with the latest fare changes and update them with the rules and regulations.
• Find ways and means to enhance customer service