F&B Supervisor – Makani

Job Description:

F&B Supervisor – Makani

Four Seasons at The Pearl Qatar

Qualification & Experience:

• A minimum of 2 years of experience in same field.
• Reading, writing and oral proficiency in the English language.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Micros.
• Good personal & professional references.

Roles and Responsibilities:

• Supervising the floor during meal periods to ensure that all standards and sequence of service are met through all the guests’ interactions.
• Suggest the selection of food & beverage menu items to guests by offering appealing and precise descriptions of each item’s ingredients, taste, and preparation methods; not only take orders as guest did but proactively figure out any possibility that elevates guest dining experience by Value Added Recommendation.
• Communicate rapidly and accurately with the kitchen about any needs or requests regarding guests; coordinate food timings; check completed kitchen orders with the guest’s original order; serve items to the guest table in a timely manner to ensure excellent food quality
• Anticipates guest needs, ascertains satisfaction, offers suggestions, and responds urgently and appropriately to guest concerns and requests. If it’s necessary, take the proper action first which is deemed wise and effectual and report to upper management afterwards;
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.
• Coordinates section of tables needs using service staff as a support in means of better serving the guests.
• Ensures the work area is ready for service with pre- and post-service checks completed; assists in preparation of mise-en-place
• Directs colleagues and takes responsibility for quality and sequence of service in his/her work area; takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely, and efficient manner
• Is thoroughly familiar with wines and menu items and able to compose and recommend suitable menu progression and wine pairing; upsells sensitively
• Provides genuine hospitality and recognition, acts as host/hostess in the work area. Keeps abreast of events in the hotel and promotes services and product.
• Engages in guest interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur
• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented.
• Communicate effectively both verbally and in writing to provide clear direction to the staff. Observe performance and encourage when necessary
• Communicate with guest and employees using a positive and clear speaking voice. Listen to understand requests respond with appropriate actions and provide accurate information.
• Work closely with the assistant/Manager in monthly inventory of beverages, china ware, glasses, silverware, and linen. Assist the assistant and Manager in the training, supervising, counseling.
• Support the entire Food and Beverage operation including supervising other areas if necessary.

Tagged as: Customer Satisfaction, Inventory Management, Service Quality Control, Staff Training, Team Leadership