Betsy Kenson Mathew

About the Candidate

RESUME

BETSY KENSON MATHEW

Zone 37, Street No 813, Building No 23

Apartment No 1, Omar Bin Wahab Street, Bin Omran, Doha – Qatar

Contact: +974 50541708 / +974 77841190

Email: christy.kenson@gmail.com

LinkedIn: linkedin.com/in/betsy-kenson-74b582111

Residency: (QID: 28535669423, Expiry: 02/04/2025)

CAREER PROFILE

Experienced Senior Call Center Scheduler in Cancer Screening with a background in clinical

administration. Proven track record in supporting healthcare professionals, managing patient

appointments, and ensuring efficient clinic operations.

PROFESSIONAL EXPERIENCE

Senior Call Center Scheduler

Um Salal Health Center, Doha, Qatar

(Feb 2021 – Mar 2024)

• Coordinated cancer screening appointments and facilitated communication between

patients and healthcare providers.

• Supported clinic performance by analyzing and managing clinic demand, capacity,

and utilization.

• Developed and maintained effective communication with clinicians, internal

departments, and patients.

Call Center Scheduler

Ambulatory Care Centre, Hamad Medical Corporation, Doha, Qatar

(Jan 2019 – Nov 2020)

• Scheduled and managed clinical appointments, ensuring patient satisfaction and

compliance with health center protocols.

• Liaised with the Referral and Booking Management System (RBMS) and Hamad

Patient Contact Center (HPCC).

• Produced and analyzed weekly and monthly reports for management.

Clinical Instructor & Lecturer

Navjeevan School of Nursing, Gujarat, India

(May 2014 – Sep 2017)

• Taught nursing students in clinical and classroom settings, focusing on patient care

and medical procedures.

Staff Nurse (ICU & Medical Surgical Wards)

Viable Multispecialty Hospital, Bhuj, Gujarat, India

(Oct 2012 – Dec 2013)

• Provided nursing care in ICU and surgical wards, handling critical patients and

complex medical conditions.

Staff Nurse

Shivam Vishwa Multispecialty Hospitals, Bangalore, India

(Mar 2009 – Mar 2012)

• Delivered comprehensive care to patients, collaborating with doctors and healthcare

teams to ensure quality care.

Clinical Instructor

S.C.S College of Nursing, Karnataka, India

(Dec 2007 – Feb 2009)

• Instructed nursing students in various clinical practices, emphasizing patient safety

and medical ethics.

EDUCATION

Bachelor of Science in Nursing

Rajiv Gandhi University of Health Sciences, Bangalore, India

(Oct 2003 – Nov 2007)

Higher Secondary Education

Mumbai, Pune, India

(Mar 2001 – Mar 2003)

CERTIFICATIONS & COURSES

• Medical Coding Course – Completed

• Basic Life Support (BLS)/AED – Certified

• Infection Control – Certified

• Fire and Safety – Certified

• Diabetes Educator Course – Completed

• Cerner Applications – Proficient

• Basic Computer Skills – Certified

SKILLS

• Software: MS Office (Excel, Word, PowerPoint), Cerner Applications

• Personal: Problem-solving, cultural sensitivity, strong communication, ability to

perform under pressure, strict adherence to regulations.

LANGUAGE PROFICIENCY

• English (Expert), Hindi (Expert), Malayalam (Conversational), Arabic (Beginner)