ARUNRAJ A T

About the Candidate

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ARUNRAJ A T
Kothamangalam, Kerala | +91-9744896314 | atarunraj13@gmail.com
PROFESSIONAL SUMMARY
Experienced IT Support and System Administrator with 7+ years of hands-on expertise in system administration, first level network troubleshooting, endpoint security and customer support. Proficient in managing security policies and providing remote and on-site technical support. Familiar with ITIL practices and incident management tools.
KEY SKILLS
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System Administration
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Problem Solving & Troubleshooting
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Endpoint Security & Antivirus Solutions
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Basic Networking
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DNS & DHCP
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Technical Support
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Ticketing Tools (ex: Vision Desk, e-Helpline)
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Familiar With different Windows Operating Systems
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General Linux knowledge and troubleshooting
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Asset Management
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User Support and Training
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Software installations and Configurations
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Remote Support
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ITIL Practices
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CRM Software Support
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Vendor Management
PROFESSIONAL EXPERIENCE
Quick Heal Technologies Limited Kochi
Support Engineer L2 Jan 2023 – March 2024
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Provided Seqrite EPS L2 support across India.
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Installed and configured on-premises and cloud-based Seqrite EPS.
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Created and implemented security policies for users.
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Delivered on-site AV support to key clients including ISRO, NPOL, Cochin Shipyard, Brahmos Aerospace.
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Monitored service delivery within SLA norms using Vision Desk for incident tracking.
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General Linux system knowledge and troubleshooting.
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TUV Rheinland NIFE Academy PVT LTD Kochi
System Administrator August 2021 – November 2022
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Managed software installations and asset management via Baramundi Management Client (BMC).
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Provided remote and onsite support to the clients.
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Troubleshooting IT issues.
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Good understanding of ITIL practices.
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Hands on experience with Ticketing tool for incident tracking and problem management.
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Experience in incident management processes, ensuring timely resolution of issues and minimizing service disruption.
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Hands-on experience in supporting different Windows OS and MS Office applications.
Popular Vehicles and Services LTD Kochi
Asst. System Administrator December 2019 – August 2021
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Provided technical and software support to agents in call centers across Kerala, Chennai, and Bangalore.
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Managed CRM software installations, configuration and troubleshooting.
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Ensured the real-time monitoring and configuration of inbound/outbound queues.
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Supporting server and application upgrades and other technical issues related to the call center.
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Create, change and delete user accounts per request for the PBX and recording applications.
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Managing real-time monitoring, dialer inbound queues group, and outbound dialer campaign.
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Hands-on experience in supporting different Windows OS and MS Office applications.
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Installing and configuring Desktops, Laptops, Network Printers and Scanners.
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Managed vendor relationships to ensure timely delivery of products and services.
JJ Communications Kochi
Technical Support Engineer September 2016 – August 2019
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Provided IT support to Vodafone and Idea stores.
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Installed and configured CRM software and VPN clients.
HCL SERVICES LIMITED Cochin International Airport LTD
Associate Engineer April 2015 – June 2016
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Worked as an Associate Engineer in Air India project.
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Installation and configuration of Customer Relationship Management (CRM) Software.
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Managed hardware and software troubleshooting for desktops, laptops, and printers.
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Ensured timely antivirus and security patch updates.
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Supporting different Windows OS and MS Office applications.
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TECPOOL Solutions PVT LTD Kochi
Desktop Engineer L1 March 2014 – December 2014
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Managed IT support for Axis Bank branches across Kerala.
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Ensure all Desktops and Laptops are updated with latest virus definitions and patched with latest security patches.
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Installation and configure Local and Network printers.
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Supporting different Windows OS and MS Office applications.
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Monitor and ensure that services are delivered within SLA norms.
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Hands on experience with “e-Helpline” Ticketing tool for incident tracking and problem management.
Education
Govt. Polytechnic College Kothamangalam
Diploma in Computer Science and Engineering GPA: 67.3% June 2010 – November 2013
Mar Basil Higher Secondary School Kothamangalam
Plus Two Computer Science GPA: 71% June 2008 – March 2010
Mar Basil Higher Secondary School Kothamangalam SSLC GPA: 83% June 2007 – March 2008
Passport Details
Passport no : M9128377
Date of issue : 20/05/2015
Date of expiry : 19/05/2025
Personal Profile
Father’s Name : K.V. Thankappan
Gender : Male
Date of Birth : 21 October 1992
Address : Arun Nivas (H),
Kozhippilly (P.O),
Kothamangalam,
Ernakulam (Dist), Kerala.
Pin : 686691
Languages Known : English, Hindi, and Malayalam
Marital Status : Single
Declaration
I hereby declare that the above information is true and correct to the best of my knowledge.
ARUNRAJ A.T