Back Office Support Advisor

Vodafone

10363

Doha, Qatar

Apply Before – 11/01/2024

Qualification & Experience:

• Bachelor’s degree is preffered in Marketing or similar,
• Proven experience in sales account management
• Excellent customer service and sales support skills
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Able to work independently and as part of a team
• Proficient in Microsoft Office

Roles and Responsibilities:

• Build and maintain strong relationships with partners, ensuring mutual satisfaction and alignment with business goals.
• Provide timely support in resolving customer issues, aiming for first-contact resolution whenever possible.
• Implement effective tracking systems for work progress and generate detailed reports for internal and external stakeholders.
• Contribute to the smooth functioning of back office operations through meticulous management and support.
• Proven experience in back office support, with a preference for candidates with experience in the fintech industry.
• Demonstrated ability to manage partner relationships and customer service.
• Strong analytical skills and proficiency in reporting and data management tools.
• Excellent interpersonal skills and the ability to foster positive partnerships.
• Adept at quickly identifying and resolving issues to maintain high levels of customer satisfaction.
• Methodical and systematic in tracking and reporting tasks, with a keen eye for detail.
• Ability to prioritize and manage workloads effectively under tight deadlines.