Call Center Agent

• High school diploma or equivalent.
• Previous experience in a call center or customer service role preferred.
• Strong communication and listening skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and proficiency in using CRM software.
• Patience and a customer-oriented attitude.

Key Responsibilities:

• Answer incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to follow up on customer issues or to inform them of new products and services.
• Record details of customer interactions, transactions, and complaints.
• Provide accurate information to customers regarding products, services, and policies.
• Work collaboratively with other team members to improve customer service.
• Handle customer complaints and escalate issues as necessary.
• Maintain a high level of confidentiality.