Team Leader – Reservation

Position Summary:

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Manage guest complaints/issues and ensure resolutions to all inquiries
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Monitor daily performance of reservations team members to ensure tasks are completed
• Supervise and assist reservation team