Consumer Collection Advisor

Vodafone

Doha, Qatar

Qualification & Experience:

• At least a bachelor’s degree or equivalent in Business Administration
• Experience in Siebel or other CRM tools would be added advantage
• Microsoft Excel and PowerPoint skills
• Flexible in working hours and ready to support in weekends – Holidays.
• Reconciliation & accounting skills

Roles and Responsibilities:

Responsible for managing collections from Fixed customers worth 12Mn per month. This role requires engagement with various levels of functions across Vodafone and external debt collection agencies & fulfillment partners.

The role should ensure collections are in line with the assigned target which aligns with DB targets. It also demands to report on the collection feedback, performance & report market insights influencing collections. The person should be well versed with MS Excel & should possess risk assessment skill set.

Collection operations:

• Monthly Allocation
• Weekly & monthly reporting
• Managing CPE Collections
• Field visits at customers and agency’s location
• Trouble Ticket Management
• Risk assessment & action to mitigate
• Managing reminder notifications

Tele calling

• Out calling customers to collect receivables
• Skip Tracing unreachable customers
• Feedback Reporting & Analytics