Siebel CRM Specialist

Vodafone

10423

Apply Before : 02/11/2025

Doha Qatar

Qualification & Experience:

• Bachelor’s Degree in Computer Science or Relevant.
• 7 to 10 years’ experience in product & solution development in a Telco or at a technology vendor with a telecommunication focus.
• Must have experience with Enterprise Application Integration (EAI)
• Excellent Knowledge and working expertise in Enterprise Integration Manager (EIM)
• Good working experience with Configuration, scripting, and workflow (CSW)
• Good working experience with Order Management and Products & Pricing (Specially on the Converged bundling area)
• Expertise in Siebel Open UI, CSW, EAI, EIM
• Expertise with SQL, ODB, Unix

Roles and Responsibilities:

• Assess, design, and implement new products & services through different Releases on Oracle Siebel CRM, ECR & Retail Appointment to ensure reaching the required business needs.
• Lead and handle the development team resources (Vodafone or third-party resources) in project, to ensure the delivery is on time and of high quality, as aligned with domain manager.
• Supervise and assign PBIs to the team and its progress.
• Lead the requirement assessment of system impacts for usual business projects.
• Ensure the development team adheres to the industry best practices and design guidance provided by domain manager.
• Closely work with project manager for deployment planning
• Train the new resources in the team on the existing technical framework and functionalities.
• Support test teams, and business product managers throughout testing phases of the releases.
• Support deployment including writing deployment guides, raising RFCs.
• Collaborate with the rest of the team to design & implement capability enhancements.
• Report & highlight to CRM Domain manager any risks or issues in design and build.
• Support operations team in analysing issues reported in live environment