SATESH

About the Candidate

Have 14+ years of IT experience especially in the design and implementation of CRM Applications in Agile and traditional methodology.

Designed the Agent Portal for Banking and Telecom Clients in Middle East as part of digital transformation by integrating with different and multiple channels/Platforms like IVR, Email, SMS, Mobile App and Website.

Designed the Service Request Module for Banking clients in UAE as part of transformation.

Expertise in developing Siebel Enterprise Applications using Siebel Tools – Configuration, Server scripts/browser scripts, Business Services, EAI, Workflows, Communication Profiles for Inbound/Outbound Emails and CTI (For call center integration). Analyzing Object Manager Logs (functional and performance issues), Component Logs and Scomm Logs.

Have onsite experience with Banking Client in UAE and part of one of the green field implementation designs, build and support.

Good at designing solutions for complex requirements or issues, tracking the development process and progress, monitoring the defects queue and assigning them to right person, set up daily calls and assigning tasks to team, conducting Peer review and RCA Meetings for enhancing the quality of deliverables.

Handled the development cycle right from Requirements analysis to System Study i.e., design, development, bug fixing, testing, documentation of Siebel implementations.