Front Desk Receptionist

Four Seasons at The Pearl Qatar

REQ 10325416

Qualification & Experience:

• Degree Holder, preferably in hotel & tourism management
• 1-3 years of experience in Luxury Hotel / Resort setting
• Excellent command in English, Arabic is an advantage

Roles and Responsibilities:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests
• Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
• Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
• Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information
• Maintains high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way
• Keeps management informed of guest and staff-related incidents; represents senior management in their absence
• Screens next day movements for special instructions to various departments
• Ensures pending follow up action is communicated to the next shift
• Assists with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area
• Performs any other duties as assigned to him/her by management and is also able to work in all shifts
• Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
• Adhere to Four Seasons Hotel’s standards as well as policies and procedures
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
• Works harmoniously and professionally with co-workers and direct superior