ADMIN ASSISTANT II | QatarEnergy

– Trainings or certifications in customer service and call center operations are advantageous. –  Proven experience (at least 3 years) in a customer service or call center role preferred. – Excellent communication skills, both verbal and written, with a clear and professional telephone manner. – Strong active listening skills and the ability to empathize with users’ concerns. – Proficiency in using CRM software, call center systems, short handwriting/typing and Microsoft Office applications. – Ability to multitask and prioritize workload in a fast-paced environment. – Flexibility to work shifts, including evenings, weekends, and holidays. – Ability to work independently as well as part of a team. – Positive attitude, resilience, and a commitment to providing outstanding user service. – Fluent in spoken and written Arabic and English language.