IT Operations Engineer – Vodafone

• Bachelor’s degree/ Engineering in Telecommunications/ IT/Computer Engineering
• Minimum 5 years of experience in managing cloud infrastructure in a telco environment (operator or vendor), including deployment and management of hypervisors (VMware, Xen, KVM) and platforms like vCloud and OpenStack.
• Extensive experience of managing containerized applications & container orchestration platforms.
• Proven experience managing backup solutions for infrastructure and applications, with a strong understanding of storage networking technologies (SAN, NAS, FCoE) and software-defined storage (e.g., CEPH).
• In-depth knowledge of support, escalation procedures, and systems, along with expertise in server load balancers, firewall/IDS/IPS system.
• Familiarity with Heat templates (Python scripting), Oracle/Linux administration, and database management, as well as experience with proactive and preventive maintenance tasks. Certifications in OpenStack, Kubernetes
• Certification in RHCSA and RedHat OpenShift
• ITIL Certification

Roles and Responsibilities:

• Manage the configuration, testing, and operation of cloud infrastructure (OpenStack, Kubernetes, RedHat OpenShift, VMware ESXi) and network components (SAN switches, servers, storage, Leaf & Spine switches).
• Oversee software upgrades for cloud infrastructure and firmware updates for hardware.
• Evaluate new technical requirements and design proposals. And prepare and adapt service catalogs, templates, and application models.
• Ensure to prepare and manage technical evaluation of new technical requirements and design proposals.
• Create and implement RFCs (Requests for Change) for resolving incidents and problems. And proactively identify potential risks and propose corrective actions.
• Manage case escalations and oversee problem tickets through the care teams.
• Verify functionality in accordance with maintenance documentation and troubleshoot network elements and interfaces for performance or capacity degradation.
• Ensure to implement preventive maintenance methods and procedures and manage maintenance schedules.
• Manage the backup solution, ensure daily healthy backups, and lead recovery efforts in case of a disaster.
• Monitor hardware and software support lifecycles. And oversee system KPIs, perform capacity planning, and propose cost-effective operational improvements.
• Participate in projects requiring changes to live networks.
• Manage infrastructure-related aspects of data centre relocation, collaborating closely with the field operations team.
• Actively participate in resolving operational issues and ensuring smooth service delivery. Ensure to coordinate with application teams to provide support during onboarding and troubleshooting processes.
• Collaborate with third parties, vendors, and OEMs for issue resolution and support.
• Provide weekly, monthly, and yearly performance reports for cloud infrastructure.
• Perform any additional project, task or activities assigned/delegated by the Line Manager.