Telephone Operator – Arabic Speaking

Roles and Responsibilities:

• Handle Incoming Calls, handle In-house calls.

• Taking written messages for hotel guests; transferring guests to voice mail to leave a message as well as retrieving guests’ voice messages.

• Be able to lodge guests’ requests for Wake up calls, set the console and give the wake-up call, deal with unanswered wake-up calls

• Be able to handle guest requests in terms of DND, privately registered guests, and Function room telephones.

• Be well versed in General hotel information, and knowledgeable about Speed Dial extension.

• Be able to handle security issues such as Fire alarm procedures, calling the house doctor, Bomb threats, and Guest/ Staff confidentiality.

• Assist with guest complaints

• Receive each guest call in a professional and friendly manner

• Govern overnight tasks such as daily reports for all departments and line checks, pulse control reports; and communicating guest requests to the overnight runner.

• Be able to respond to crisis situations; running the operation manually when Opera crashes and applying the contingency plan in case the switchboard crashes.