Front Office Manager

Hotel: Abesq Doha Hotel & Residences (DOHDH),

Job number: 142067

Doha, Qatar

Qualifications and Experience : 

• Previous experience in a Front Office or Guest Services role in a luxury hotel, with at least 2 years in a managerial capacity
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills, with a customer-focused approach
• A proactive attitude and strong problem-solving abilities
• Ability to work under pressure and adapt to changing priorities
• Strong organizational skills with attention to detail
• Knowledge of hotel property management systems (PMS) and reservation systems
• Fluent in English (both spoken and written); additional languages are a plus
• Bachelor’s degree in Hospitality Management or a related field is preferred

Roles and Responsibilities:

• Manage the daily operations of the Rooms Division departments, including reception, guest services, concierge, housekeeping, and Spa & recreation
• Ensure all guest interactions are handled with the highest level of professionalism, courtesy, and attention to detail
• Supervise and motivate a team of Front Office associates, ensuring effective communication and excellent team performance
• Responsible with the development, implementation, and enforcement of policies and procedures.
• Handle guest complaints and concerns with a proactive and solution-oriented approach
• Coordinate with other departments to ensure seamless guest experiences and high operational standards
• Oversee and maintain room availability, check-in/check-out procedures, and ensure accurate billing and payment processing
• Train and mentor team members, promoting a culture of continuous improvement and exceptional service
• Manage shift scheduling and ensure the front office is adequately staffed at all times