Hostess

QUALIFICATION & EXPERIENCE:

• One to two years’ previous experience in Food & Beverage outlet; previous employment experience within a luxury Hotels is considered an asset
• Ability to operate computer equipment and other food & beverage computer systems
• Excellent command in English, Arabic is an advantage

ROLES AND RESPONSIBILITIES:

• Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers
• Manage the host stand, review the reservation book and make recommendations as to the setup of the table sections
• Ensure cleanliness of each section of the dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set
• Develop a complete working knowledge of the menus, menu ingredients and restaurant information
• Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
• Set up Hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
• Work harmoniously and professionally with co-workers and supervisors.
• Complete special projects (menu changes, signage, etc) as instructed.
• Ensure proper table set-up and make minor adjustments as needed.