Banquet & Catering Manager

QUALIFICATION & EXPERIENCE:

1. Previous leadership experience in food & beverage required
2. Computer literate in Microsoft Window applications required
3. University/College degree in a related discipline preferred
4. Excellent communication and organizational skills
5. Strong interpersonal and problem solving abilities
6. Highly responsible & reliable
7. Ability to work well under pressure in a fast paced environment
8. Ability to work cohesively as part of a team

ROLES AND RESPONSIBILITIES:

Reporting to the Director of F&B, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and manage the Banquet team in all aspects of the department and ensure service standards are followed
• Address guest concerns and react quickly and professionally
• Train Supervisors in the absence of a trainer
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Work closely with the Culinary and Stewarding team to ensure all banquet meeting requirements are in place
• Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized
• Manage the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned