Commercial Bank of Qatar

Requisition ID 7481

Doha,Qatar

Proven experience as telesales representative or other sales/customer service role.
Proven track record of successfully meeting sales quota preferably over the phone.
Good knowledge of relevant computer programs and telephone systems
Ability to learn about products and services and describe/explain them to prospects.
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints.
Bachelor’s degree in a related field.
3 years in Insurance Industry
Excellent communication and interpersonal skills.
Excellent time management and work under pressure.
Professional communication skills via calls & emails.
Fluency in both English & Arabic (oral & written).

Competencies

Take and process orders in an accurate manner.
Handle grievances as required.
Go the “extra mile” to meet sales quota and facilitate future sales.
Keep records of calls and sales and note useful information.
Generating and qualifying leads from cold calling.
Managing, tracking and following up on leads by calling them.
Meeting monthly and quarterly sales goals in accordance with goals.
Creating and updating activity reports.
Handle queries and complaints to ensure quality of resolution within TAT.
Perform cross sell, digital migration or other initiatives as required.
Seek and promote feedback from customers via CSAT or survey for quality improvements.
Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.
Providing accurate and complete information to customers.
Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department.

Insurance Telesales Agent – CBQ

Job Overview