Head Therapist

RAFFLES

REF85753E

Doha, Qatar

QUALIFICATION & EXPERIENCE:

• Diploma or certification in Spa Therapy / Massage Therapy / Beauty Therapy.
• Minimum 3–5 years of spa experience, including at least 1–2 years in a supervisory role.
• Strong leadership, communication, and organizational skills.
• Deep knowledge of spa treatments, techniques, and hygiene standards.
• Customer-focused mindset with a passion for wellness and service excellence.

ROLES AND RESPONSIBILITIES :

• Oversee daily spa operations, ensuring compliance with company policies and service standards.
• Maintain professionalism, appearance, and high-quality service across all spa functions.
• Train, supervise, and support spa therapists and staff, ensuring consistent performance and guest satisfaction.
• Promote effective communication within the team and with other departments.
• Support the implementation of spa and wellness initiatives and ensure smooth execution.

Administrative & Financial Duties

• Manage inventory, payroll, and expense control to meet financial goals.
• Prepare reports on productivity, product consumption, and financial performance.
• Support sales growth by setting retail and treatment targets, training staff on upselling, and developing promotional activities with the Spa Director.

Guest Experience & Quality Control

• Ensure exceptional guest experiences by maintaining facility standards and service quality.
• Anticipate guest needs, manage VIP arrivals, and handle feedback or complaints professionally.
• Conduct regular quality checks and ensure guest confidentiality at all times.
• Continuously evaluate service delivery to enhance satisfaction and ratings.