Back Office Administrator

Ali Bin Ali

Doha, Qatar

QUALIFICATION & EXPERIENCE:

• Customer Service qualifications (NVQ or equivalent).
•         An Arabic Speaker is Preferred.
•         3-5 years Front of House or Guest Relations experience in professional salon or spa
•        Excellent communication skills including fluency in written and spoken English.

•         Knowledge of wellness and beauty.
•         Ability to work cohesively with other employees as part of a team.
•       Background in finance and handling financial task is required.

ROLES AND RESPONSIBILITIES:

Core description: This role will be responsible to deliver the highest standards of customer service ensuring clients experience a seamless journey from booking, through greeting to departure. To act as the first point of call for all client enquiries, pro-actively sell Urban Retreat services including accurate recording of client information and processing of payments and reconciliation of cash.

•  Ensure high levels of service delivery from greeting to departure, initiating customer contact and anticipating needs.·    Proactively up-sell additional services by demonstrating a high level of knowledge of all salon services and products, including promotions and special events.·       Support and drive a ‘sales’ instead of just a ‘booking’ environment.·       Answer phone calls promptly, politely and professionally.·       To actively support the management in stock-taking as required·       Ensure personal standards and grooming are in line with UR brand standards.·  To attend company and team meetings and departmental / product training as reasonably required·       Able to recommend appropriate products to fulfill customer needs.
•  Adapt / quickly learn new services offered by Urban retreat.
•  Keep a record of all cash transactions, customer appointments.
•  Demonstrate high standards of punctuality and good time-keeping.
•  Maintain cleanliness of own work areas and equipment and of the salon and surrounding areas.
•  Maximize return visits and re-bookings at the point of departure.
•  Follow company policies and procedures on managing customer challenges.
• Accurately record all booking information including client notes and contact information.
• Ensure customers are fully informed of any requirements for patch tests, consultation and adhere to the booking guidelines.