Call Center Agent

As a Call Center Agent you need to adopt a customer-oriented approach and the ability to address any customer inquires efficently and effectively. Achieveing the set targets and ensuring a structured and professional customer experience journey.

• Answer incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to follow up on customer issues or to inform them of new products and services.
• Record details of customer interactions, transactions, and complaints.
• Provide accurate information to customers regarding products, services, and policies.
• Work collaboratively with other team members to improve customer service.
• Handle customer complaints and escalate issues as necessary.
• Maintain a high level of confidentiality.