Assistant Front Office Manager

Andaz

Req ID: DOH002545

Qualification & Experience:

•  Ideally with a university degree or diploma in Hospitality or Tourism Management.
• Previous experience in this role.
•  Previous experience in hotel front office management within the luxury segment is essential.
• Excellent leadership, communication, interpersonal, and guest service skills are required.

Roles and Responsibilities:

• Support the Front Office Manager in the smooth running of the department
• Able to manage the front office team in the absence of Front Office Manager.
• Conducting staff evaluation and appraisal.
• Prepare a shift briefing to direct team members and inform special information.
•  Send reports to necessary Heads of Department of the occupancy and occupancy forecast of the hotel.
• Able to manage guest complaints and resolve the issue.