Associate, NAPS Disputes & Chargeback – CBQ

Key Accountabilities:

•    Accountable for all aspects of credit, debit, pay card processing and chargeBack settlement on daily bases.
•    Follow up on chargeBack raised task, to check the incoming received.
•    Ensure all complaints are highlighted to Line Manager.
•    Prepare and post credit to customer account in line with the association guild lines.
•    Closure of all activities assigned on the same day.
•    Share best practises & scheme rules knowledge with the peers.
•    Handling all activities assigned by the line manager and department head.
•    Ensure all complaints are escalated to line management and resolution is provided.
•    Complies with company policies, procedures and standard of ethic, integrity and scheme regulations.
•    Excellent problem solving and Inter personal skills.