Butler

RAFFLES

EF87317U

Doha, Qatar

QUALIFICATION & EXPERIENCE:

• Previous experience as a Butler or in a luxury guest services role in a 5-star hotel or ultra-luxury environment.
• Strong knowledge of luxury service etiquette, in-suite dining service, and guest engagement techniques.
• Exceptional communication skills, emotional intelligence, and cultural awareness.
• Ability to remain calm and composed while handling multiple requests and high-profile guests.
• Fluent in English; additional languages highly valued.
• Professional appearance, refined manners, and a genuine passion for delivering exceptional hospitality.

ROLES AND RESPONSIBILITIES:

• Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.
• Attends daily briefings and notes all information about the guests and functions in the hotel.
• Engages and customizes check-in procedures, suite set-up, and suite orientation.
• Offers welcome drinks, creates bespoke destination itineraries and dining recommendations.
• Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates special occasions and celebrations.
• Ensures all suites receive prompt and courteous service.
• Ensures that special preferences of all guests are taken into consideration.
• Regular service offerings include unpacking, packing, light laundry handling, shoe-shine service.
• Works closely with in room dining and engages / customizes replenishment of amenities for occupied suites.
• Liaises with in room dining and housekeeping and checks on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.
• Engages and customizes in suite Maxi Bar set-ups for occupied suites.
• Responsible of removal and exchange of dirty plates, cutleries, glasses etc. while replenishing amenities and Maxi Bars for occupied suites.
• Keeps track of all DND rooms and informs the Butler Supervisor for further follow up.
• Offers assistance for departure arrangements and provides fond farewell.
• Responsible of the cleaning and maintenance of all Butler areas including guest suites, pantries, stores, equipment perishables, stationary, etc.
• Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
• Ensures all communication is carried clearly amongst the team.
• Performs related duties and special projects assigned.
• Ensures service standards and individual performance are aligned with Accor Hotels Values – Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.
• Cooperates closely with In-Suite Dining and Housekeeping to ensure a seamless In Room Dining and cleaning experience. Acts as a link for guests with all other areas of the hotel.
• Addresses any security incidents and guest complaints to the Head Butler and reacts proactively when suitable and appropriate.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management.
• Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel.
• Follows Hotel Evacuation Policy in case of an Emergency.