Call Center Agent

Al Abdulghani Motors

Doha, Qatar

Qualification & Experience:

Roles and Responsibilities:

• Answer incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to follow up on customer issues or to inform them of new products and services.
• Record details of customer interactions, transactions, and complaints.
• Provide accurate information to customers regarding products, services, and policies.
• Work collaboratively with other team members to improve customer service.
• Handle customer complaints and escalate issues as necessary.
• Maintain a high level of confidentiality.