Concierge Executive

QUALIFICATION & EXPERIENCE:

• 3 – 5 years of relevant experience
• Diploma or Bachelors degree
• Customer Service & Sales background is a must
• Fluency in Arabic and English
• Collaborative personality
• Excellent communication skills

ROLES AND RESPONSIBILITIES:

• Handle customer inquiries, requests, and complaints efficiently, collaborating with sales and CRM teams for resolution.
• Organize test drives, service appointments, and deliveries, ensuring a personalized service.
• Assist in coordinating test drives, service appointments, and vehicle deliveries, ensuring customer needs are met in a timely and organized manner.
• Act as the main point of contact between customers and other departments, addressing special requests and following up on feedback.
• Assist in arranging customer meetings with the CRM managment for in-depth issue resolution and satisfaction
• Coordinate with sales, service, and logistics teams to schedule appointments, deliveries, and pickups.
• Provide personalized, luxury service that enhances the overall customer experience.
• Follow up with customers post-interaction to ensure satisfaction and gather feedback.
• Plan and coordinate customer events, VIP meetings, and exclusive Lexus activities.
• Assist with showroom operations to create a welcoming and comfortable environment for customers.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Prepare reports on customer feedback to identify service improvement opportunities.