CRMS Technical Consultant

Job Description:

CRMS Technical Consultant

Mekdam Technical Services

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Qualification & Experience:

1. Technical Expertise:
   • Minimum of 10+ years experience with CRMS platforms like Salesforce, Microsoft Dynamics, HubSpot, or Oracle CRM.
   • Proficient in programming languages (e.g., JavaScript, SQL) and CRMS development frameworks.
   • Experience in API management and system integrations.
2. Analytical & Problem-Solving Skills:
   • Ability to troubleshoot technical problems and develop efficient solutions.
   • Understanding of CRMS data models and reporting tools (e.g., Power BI, Tableau).
3. Preferred Qualifications:
   • Bachelors degree in information technology or computer science.

Key Responsibilities:

1. CRMS Configuration & Customization:
   • Customize and configure the CRMS system based on the organization’s requirements.
   • Develop custom workflows, reports, dashboards, and fields to support business operations.
   • Maintain data integrity by managing data migration, data cleansing, and data validation processes.
2. CRMS System Maintenance:
   • Monitor and ensure the proper functioning of the CRMS system, identifying and resolving any technical issues.
   • Perform system upgrades, patch installations, and routine maintenance tasks to ensure optimal performance.
3. System Integration:
   • Design and implement CRMS integrations with other systems, such as ERP, marketing automation, and communication tools.
   • Use APIs and middleware to connect the CRMS with third-party applications.
4. User Support:
   • Provide technical support to users, troubleshooting issues related to CRMS functionality.
   • Develop user guides and train employees on CRMS best practices and new features.
5. Data Analytics & Reporting:
   • Create custom reports and dashboards to provide actionable insights to sales, marketing, and service teams.
   • Assist in data analysis to track customer trends, sales performance, and campaign success.
6. CRMS Strategy & Development:
   • Collaborate with business teams to understand needs and translate them into CRMS technical solutions.
   • Recommend new features and tools to improve CRMS usage and efficiency based on system capabilities and user feedback.

Tagged as: Client Consultation, CRM Integration, Data Management, System Configuration, Technical Support