Digital Product Manager

Qatar Airways

Job Id  212999

Closing Date: 05-11-2024

Knowledge Skills & Experience:

• Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience
• Experience in Digital Transformation, Digital Product and Project Management tools and platforms
• Experience in Cargo / Logistic Operations Management, Digital Transformation in Airline and Supply Chain, Online Product Distribution, MIS, e-Commerce and relevant fields.
• Experience in leading cross-functional teams (technical and business) to deliver digital solutions in an agile delivery environment
• Managerial skills – Ability to delegate work, set clear direction and manage workflow.
• Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills.
• Strong working proficiency with Salesforce, its solutions and products
• Vision, strategy, and roadmap development experience.

Roles and Responsibilities:

• Provide strong leadership to the Cargo Salesforce Digital team to deliver high-quality customer experiences on strategic digital platforms to improve user satisfaction, efficiency, and usability.
• Manage and own the Salesforce Product Roadmap, including priorities and timelines, based on platform analytics, user feedback and business strategies to align with the business requirements.
• Manage the end to end implementation of the product vision and strategy based on business objectives and roadmap.
• Design development proposals based on the market trends and new initiatives pertaining to the customer and staff booking journeys in QR.
• Participate in current technology advancements relevant to supporting business processes and making recommendations that drive organizational growth and innovation.
• Liaise with internal and external stakeholders to ensure smooth change management and implementation of products and services.
• Manage the Salesforce Digital project deliveries to achieve target deadline and budget expectation. Define usage monitoring and improvement plans of Salesforce solutions by implementing performance metrics.
• Deliver against defined departmental KPls. Track and report on all platform and solution metrics (user analytics) and forthcoming developments on a monthly basis to senior management.
• Ensure comprehensiveness of portal coverage based on customer requirements and feedback, and its ability to catalyse new revenues for the business.
• Coordinate with other Product Managers, UX/UI, Engineering, Vendors, and stakeholders to prioritize and manage the product backlog to deliver the highest value business outcomes.
• Incorporate best in class approaches and agile frameworks in the full solution / product lifecycle as it relates to Salesforce and beyond in Cargo
• Be the champion and point contact for all solutions on Salesforce in Cargo to help ensure solutions are meeting customer needs, and to influence next generation capabilities that can help solve current and future business challenges
• Lead a team (direct and indirect) to help manage all products and solutions on the Salesforce platform in Cargo.