EMS Engineer

+ years in IT services or related service-based organisation

5 years in a role of technical and/or process ownership

Certifications in ITIL highly desirable

Strong knowledge of MicroFocus uCMDB (version 2019.05 or later) and its architecture.

Experience in uCMDB Administration – managing discovery, integrations, and data reconciliation.

Hands-on experience with Discovery & Integration – configuring probes, data flow adapters, and integrating with SMAX and OBM

Expertise in uCMDB Query Language (TQL)creating and optimizing queries for CI retrieval and reporting.

Proficiency in uCMDB REST API & Web Services for automation and data exchange.

Understanding of CIs & Relationships – including CI types, attributes, and reconciliation rules.

Experience with Universal Discovery (UD)configuring and troubleshooting agent-based and agentless discovery.

Strong scripting skills – Python, PowerShell, or Shell scripting for automation.

Experience with database queries for troubleshooting and reporting.

Familiarity with ITSM & ITOM processes – Incident, Change, Problem, and Asset Management.

Knowledge of CMDB best practices – data governance, reconciliation, and compliance.

Experience in troubleshooting discovery and integration issues – log analysis, debugging, and performance optimization.

Ability to work with cross-functional teams – NOC, ServiceDesk, Infrastructure, and Application teams.

Good documentation skills – creating technical guides, SOPs, and process documentation.

Strong problem-solving and analytical skills – with a proactive approach to issue resolution.

Excellent written and verbal communication skills with specific focus on technical and operational documentation