Front Desk Receptionist

QUALIFICATION & EXPERIENCE:

• Experience as a Receptionist, Front Office Representative or similar role preferred.
• 0-2 years related experience.
• Strong customer service skills required
• Strong organizational skills required

ROLES AND RESPONSIBILITIES:

• To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests.
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To go through all guest arrivals on a daily basis and make sure that all VIPs are properly flagged with the right category and that their preferences are updated.
• To prepare an amenities sheet daily and coordinate with F&B to make sure all amenities are sent on time and to the right place.
• Coordinate with FOM on all special VIP cards and ensuring they are placed in the room along with amenities before arrival.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• To call the AFOM or FOM for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• Assist in any other duties when required by the Front Office Manager.
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.
• Handle guest requests either in person, via phone or by email, always using MGallery etiquettes and standards