Front Desk Supervisor

The Front Desk Supervisor is responsible for overseeing front desk operations and ensuring that guests receive an exceptional level of service throughout their stay. This role requires strong leadership, organizational skills, and a commitment to maintaining the luxury standards expected in a five-star environment.

• Ensuring all guests receive a warm and welcoming experience upon arrival and throughout their stay, addressing any needs or concerns promptly
• Supervising the front desk team, providing guidance, training, and support to ensure efficient operations and adherence to service standards
• Supervising daily front desk operations, including check-in/check-out procedures, reservations, billing, and room assignments, ensuring accuracy and efficiency
• Addressing and resolving guest complaints and issues in a professional and timely manner, ensuring a positive outcome for guests
• Coordinating with other departments (housekeeping, maintenance, etc.) to ensure seamless guest experiences and effective communication regarding special requests and room statuses
• Ensuring compliance with hotel policies and procedures, including safety and security protocols
• Maintaining and preparing reports on front desk operations, guest feedback, and team performance for review by the Front Office Manager