(I.T) Information Technology Specialist

REQ : 10331418

Doha, Qatar

Qualification & Experience:

Roles and Responsibilities:

Systems Administration

• Maintain and manage user/group accounts, configurations, and access permissions.
• Troubleshoot and resolve system access issues.
• Maintain detailed on-site documentation for all IT systems.
• Ensure high levels of service and support as per Service Level Agreements (SLA).

Server Infrastructure Management

• Assist in the planning, design, and capacity management of server infrastructure.
• Monitor server performance, apply operating system upgrades and patches, and restore services as needed.
• Perform regular backup procedures, ensure data integrity, and manage system recovery processes.
• Oversee virus protection management and implement best practices.

Network Infrastructure Management

• Support the planning and design of network infrastructure for current and future needs.
• Assist in device implementation, capacity planning, and troubleshooting.
• Coordinate with third-party vendors to ensure optimal network functionality.

Deskside Support Services

• Diagnose service outages and provide desktop restoration or repair services.
• Coordinate hardware repair through third-party vendors when necessary.
• Provide troubleshooting and restoration services for end-user systems, ensuring virus protection is in place.

Technology Implementation

• Actively participate in property-level and corporate-initiated technology implementations.
• Promote and maintain Four Seasons core technology standards and best practices.
• Assist in the coordination of new acquisitions, openings, and major IT projects.

Maintenance and Proactive Processes

• Develop and execute proactive maintenance processes for property systems.
• Provide 24/7 support for mission-critical systems.
• Maintain a high level of operational readiness and system availability.

Communication and Administration

• Act as a communication point for technology-related issues within the property.
• Assist with the co-ordination of third-party vendor management.
• Document and promote best practices for property-level IT systems.