Graduate in IT or equivalent qualification.
Minimum 3 years of relevant experience in IT Helpdesk, IT Software, Hardware, Systems, and Applications.
Strong preference for candidates with experience using the PowerSchool application.
Provide technical support for IT-related issues, including software, hardware, and system troubleshooting.
Respond to and resolve helpdesk tickets promptly, ensuring minimal disruption to business operations.
Assist in the setup, configuration, and maintenance of IT systems and applications.
Monitor system performance, ensuring optimal functionality of IT infrastructure.
Collaborate with team members to provide efficient IT support for both internal and external users.
Train staff on the usage of IT systems and applications, offering technical guidance as needed.
Maintain documentation of IT issues, troubleshooting steps, and solutions for future reference.
Assist in managing software and hardware inventories, ensuring systems are up-to-date.
Actively participate in continuous improvement of IT processes and tools.

IT Helpdesk

Job Overview