IT Service Desk Operator

Mekdam Technical Services

Doha, Qatar

Qualification & Experience:

The Service Desk Operator is responsible for providing telephone and email support for clients and users on
technical matters and resolving or escalating reporting incidents in a timely manner.
* 2-3 years of experience providing first level IT support remotely over the phone and remote tools in a service desk environment.
Hands-on experience with Microsoft Operating Systems and the Office suite.
Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
Proficiency in Microsoft Active Directory, Exchange, and O365.
Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.