Lead Corporate Services Officer (IT Support) | Corporate Services – Qatar Airways

Qatar Airways

212520

Closing Date:  28-10-2024

Qualification & Experience:

• Bachelor’s degree or Equivalent with minimum 12 years of job-related experience.
• Advanced university degree (Masters or equivalent) in Business Administration with specialization in Finance, Engineering, or related fields
• Knowledge of principles and practices in Management of services, organizational planning and administration, capital project management and principled and practices of contract management

Job Specific Skills:

Essential

• Ability to train and develop subordinates’ skills
• Excellent computer skills and good interpersonal skills
• Command of English language
• Conversant with Facilities Management process and preferably backed with hands on experience
• Managerial skills- Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to foster among team members.

Preferred

• Oracle Property Manager
• Inventory or Warehouse Management System
• Financial Fixed Asset Management system
• Cash Management system

Roles and Responsibilities

• Capture the procedures, process and SOPs followed in Properties & Facilities department and provide necessary feedback to IT Project team for software development.
• Work closely with IT to evaluate existing / new applications for the departments. Identify gaps in current applications / processes for further development / improvement by IT departments Project Team based on inputs received from stakeholders
• Responsible for overseeing and monitoring the business applications to derive maximum benefit through automation of core activities and processes followed by Corporate Services
• Ensure timely and accurate delivery of system-based report outputs, enhance existing program modules to suit business needs, keeping up-to date with technologies and industry best practices. Manage supplication testing to bug fixes, report enhancements, Mobile Supply Chain Application and Barcode Printing Solutions, new functions and version upgrades; coordinate with IT and test solutions to implement the solution in production
• Proactively assess, recommend information systems best practices, evaluate gaps and propose improvement, adhere to IT policies, evaluate and integrate IT needs for Corporate Services division and work in coordination with stake holders to implement the agreed IT work program in-line with standard project management methodologies.
• Interact with section heads on application requirements to improve control, efficiency and standardize processes in coordination with IT Departments; Project Team
• Analyze existing systems and new requirements; conduct process gap analysis, documenting AS-IS business processes and business requirements, obtain required stake holder approvals and suggest appropriate solutions and change in business process to automate Corporate Services operations
• Provide functional inputs to IT for process/functional improvement and report/interfaces development.
• Verify that all developed systems are mapped and aligned with company policies.
• Verify accuracy and integrity of data and reports maintaining the confidentiality of the information.
• Monitor and oversee the existing online processes and systems being followed and ensure timely escalation of alarms, data and authenticity of information uploaded by the users.
• Ensure that defined approval process is followed and receive instruction from Line Manager for emergency situations for system clearance.
• Shall perform the duties diligently as “supervisor” of program modules developed by IT departments’ project team.
• Producing project feasibility and costing reports, develop functional specifications document, implement project plans, manage resources, execute User Acceptance Testing (UAT), prepare user manuals and provide training to business users on system functionalities; followed by verification on whether all developed systems are mapped and aligned with Company policies and data migrated successfully to new system(s) with minimal service disruption
• Ensure appropriate design and development of new and modified functionalities of reports to suit the Departments “reporting” procedures for Management and other departments as well as individual staff.
• Provide guidance and assist technical team for designing best feasible solution assessing both technical and business suitability, formulate project plan and ensure deliveries in a timely manner and within defined budgets
• Responsible for reporting and raising alarms/ escalation of faults reported by staff in existing systems
• Participate in the development, implementation and administration of IT systems for Corporate Services
• Participate in the continuous process improvement as per department requirements.
• Effectively plan improvement/ development projects to ensure successful fulfilment of end user requirements, accurate testing and sound implementation
• Support/ respond to any emergency or operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program
• Support training need assessments and recommend training programs to end users
• Provide troubleshooting assistance for end users
• Perform other department duties related to his/her position as directed by the Line Manager or Head of Division