Lobby Ambassador

Four Seasons at The Pearl Qatar

REQ  10354744

• Degree Holder, preferably in hotel & tourism management
• 1-3 years of experience in related field
• Excellent command in English, Arabic is an advantage

Roles and Responsibilities:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• Interaction with guest will be in person and by phone.
•  Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.
• Resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Checks in/out guest in an efficient and friendly manner, using guest name whenever possible.
• Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Arranges reservations including dinner, airline car/limo spa, etc. as needed and coordinates reservations. Provides guest with an approved confirmation card for each booking.