Operations Manager

Ali Bin Ali

Doha, Qatar

Qualification & Experience:

• Fluent in English, knowledge of Arabic desirable
• Advanced knowledge in MS Office suite essential
• SAP/ Oracle or supply chain database management knowledge
• Outstanding organizational and time management skills
• Strong Business Communication Skills
• Financial Expertise is desirable
• Minimum of 10+ years related experience in operations under healthcare industry
• Bachelor’s degree in Engineering, equivalent to Mechanical, Biomedical, or any related course
• Certifications in Lean or 6 Sigma is desirable

Roles and Responsibilities:

• Take part in developing operating and capital budgets
• Work in compliance with company policies and procedures
• Monitor and control expense according to agreed budget
• Support operational risk and audit for the purpose of corrective and preventive maintenance
• Manage, control and support logistics and chain supply and equipment servicing
• Responsible to crease process for increasing equipment uptime
• Driving service contract penetration for existing Installed Base
• Provide forecast and updated status of projects based on the set annual target
• Responsible for delivering Sales on the department yearly budget
• Responsible for managing the inventory and reducing stock to the minimal acceptable level
• Responsible for reporting customer feedback according to applicable quality standard policy and follow relevant assigned quality and regulatory training in a timely manner
• Build strong relationship by addressing customer issues and complaints in a timely manner
• Provide operating support and guidance to staff
• Manage and control project execution plans, tasks, timelines, milestones and deadlines
• Ensure team follows standard operating procedures for all operational functions
• Liaise with the client on project base decisioning in order to provide quality service output as per management approval
• Ensure to maintain accurate and clear documentation for operational procedures and activities
• Ensure project documentation is quality controlled and to an expected quality standard
• Demonstrate the ability to analyze healthcare operations to initiate and propose creative improvements
• Conduct regular meetings with team to discuss about issues, concerns, updates, etc.
• Participate in completion of employee appraisals, promotions, compensation and termination
• Assist in developing and updating standard operating procedures for all business operational activities