Order Take – No Experience Required

Job Description:

Order Taker

The Ritz-Carlton Doha

24175216

Doha, Qatar

Qualification & Experience:

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Roles and Responsibilities:

Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods.

Tagged as: Communication Skills, Customer Service, Menu Knowledge, Order Management, Point of Sale (POS) Systems