Performance Manager – Qatar Executive

Job Description:

Performance Manager – Qatar Executive

Cabin Crew & Cabin Services

Qatar Airways

212096

Doha, Qatar

Qualification & Experience:

• Minimum 7+ years of job-related experience
• Flight Attendant in a Supervisory role with Business Aviation experience -preferred
• Solid background in performance management or a related field

Roles and Responsibilities:

• Ensure the compliance of standards and procedures at all times to promote the safety of the airline and exceptional Inflight experience
• Collaborate with training department in developing training programs to uphold and elevate in flight experience on board
• Manage the Performance Officers/Inflight Trainer Checkers and Cabin Crew duties, in order to optimize productivity within the operation
• Ensure each PO/ITC/Cabin Crew are assessed on their performance as per defined procedure in order to ensure consistency and effectiveness of assessments and to exchange ideas to elevate onboard service standards
• Develop and implement service standards, procedures and products on board in coordination with Inflight and Training departments to ensure exceptional service on board
• Provide welfare and counselling support to Cabin Crew by assisting with incidents or occurrences of personal or professional nature
• Engage with underperformers through F2F discussion and provide feedback to align them with Cabin Service objectives, document and monitor progress
• Address behavioral /performance issues and apply appropriate action as per HR policies
• Communicate with the team regularly to ensure everyone is aware of company and departmental objectives and each one’s role in achieving them
• Provide feedback related to the cabin specs for new aircraft deliveries

Tagged as: KPI Development and Analysis, Operational Efficiency Improvement, Performance Monitoring and Evaluation, Strategic Planning and Reporting, Team Leadership and Coaching