Quality Assurance Executive

ACCOR

REF79858A

Doha, Qatar

QUALIFICATION & EXPERIENCE:

• Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a related field.
• Additional certifications in Quality Management (e.g., ISO 9001, Six Sigma, HACCP) are a plus.
• Minimum 2-4 years of experience in quality assurance or quality control within the hospitality or hotel sector.
• Experience with hotel operations, guest service standards, and regulatory compliance is highly desirable.

ROLES AND RESPONSIBILITIES:

• Conduct regular inspections and audits of hotel facilities, including guest rooms, public areas, food and beverage outlets, and back-of-house operations to ensure quality and hygiene standards are maintained.
• Evaluate guest service standards and identify areas for improvement by reviewing guest feedback, complaints, and service delivery processes.
• Develop, implement, and monitor quality control procedures and policies in line with brand and regulatory requirements.
• Collaborate with various departments (housekeeping, front office, food & beverage, maintenance) to ensure compliance with quality standards.
• Provide training and guidance to hotel staff on quality assurance practices, customer service, and operational standards.
• Prepare detailed reports and documentation on audit findings, including corrective action plans and follow-up activities.
• Coordinate with external agencies and regulatory bodies for inspections and certifications.
• Keep updated with industry best practices and implement continuous improvement initiatives.
• Monitor competitor hotels to benchmark service quality and implement innovative practices.
• Assist management in setting quality objectives and strategies aligned with overall business goals.