ACCOR

REF80724B

Doha, Qatar

Fluent in English language written and spoken
Knowledge of Opera (PMS), office software, Revenue analysis software
Ability to come up with unusual or innovative ideas in order to increase Revenue
Excellent communication and people skills
Strong training skills
Detail oriented with a passion to provide guests with an exceptional experience
Able to facilitate increased levels of communication with other departments to maximize guest satisfaction
Positive and proactive in resolving problems, reasoning and analytical abilities
Takes initiative and works through obstacles, taking personal responsibility for results

Reporting to the Director of Revenue, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Review reservation booked daily and review arrival report
Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
Responsible for various production reports and supply to each department concerned.
Monitoring telephone manner and general performance of reservations staff daily.
Monitor and coordinate group reservations activity with the Sales Department
Follow up tentative bookings and update reservation status
Review no-show and cancelled reservations and processes charges according to hotel’s policy
Review room blocking for long stay guest and special group request.
Maintain cordial relations with commercial clients.
Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
Responsible for maintaining a neat and orderly position at all times.
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable

Reservation Agent

Job Overview