Senior Application Specialist

Ali Bin Ali – Qatar

Doha, Qatar

Qualification & Experience:

• University Degree with a biomedical engineering background required.
• Basic understanding on Software, IT workflow is an advantage.
• Knowledge of operating Room & surgical equipment is preferred.
• Minimum of 2 years experience technically handling operating theatre product range is preferred.
• Excellent in English
• Very organized and hard worker.
• Should have strong communication & negotiation skills.
• Should be able to work under pressure to meet deadlines and be able to multitask.
• Should be available on-call throughout the day for application support.
• Should have good computer skills.
• Strong Selling, communication, Presentation, and team working skills.

Roles and Responsibilities:

• First level customer/supplier interface clinically.
• Solves Tier 1 escalated problems within prescribed guidelines ensuring complete customer/supplier satisfaction.
• Constantly update knowledge for all instruments and software supplied by company by certifications and training sessions necessary to maintain appropriate level of professional competence.
• Prepares clinical support plan ahead to ensure proper market coverage.
• Promotes & updates company’s products to customers on regular basis and attends to their concerns & issues.
• Ensure proper transfer of information from clients to suppliers and vice versa.
• Conducting regular demonstrations of products to customers
• Provide on-call application support to end-users for all relevant instruments.
• Organize Continuous Medical Education, training and workshops for end-users in coordination with supplier.
• Participate in relevant trade shows.
• Evaluating and differentiating all the features and benefits of the product and get them approved by the Sales Lead and Business Unit Manager.
• Takes action on basic customer related issues within the guidelines, however reports complex issues to next level for quick action & swift resolution.
• Responsible for reviewing and maintaining the inventory of the department.
• Ensure timely invoicing, deliveries and installation of demo related products at Customer site.
• Provide management team with details on upcoming projects, opportunities, sales & ways to achieve growth.
• Assist, in the absence of the Sales Lead, with sales and product delivery related activities.
• Review feedback from customers, compile and analyze support data and recommend changes as appropriate.
• Gathers and derives knowledge from market data.
• Analyses market trend, new product and demand to provide specific product support to customers.
• Identify and investigate needs and improvement opportunity and provides information to Managers or Suppliers in order to facilitate change or improvement.
• Provides recommendations for product promotions and quick troubleshooting of technical issues.
• Planning daily, weekly and monthly activities to reach the set smart goals