Senior Associate – Cards Issuance (QNB) (Qatarization)

Senior Associate

Education/Experience Requirements:

Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)- At least 2 years of relevant experience, preferably within a highly rated international bank

Job Summary:

Shareholder & Financial: The incumbent will ensure the Issuance Unit operates efficiently, focusing on service delivery and minimizing operational risks. They will implement KPIs and best practices for the Senior Associate role in Card Issuance and act within their delegated authority.

Customer (Internal & External):

The role involves building strong relationships with other units to meet group goals, providing accurate information to auditors, assisting customers with product queries, and ensuring adherence to Service Level Agreements to improve turnaround times.

Internal (Processes, Products, Regulatory):

Responsibilities include providing 24/7 customer and authorization services, managing card issuance and dispatch processes, maintaining compliance with legal and regulatory standards, and ensuring all practices align with group procedures.

Learning & Knowledge:

The incumbent will continuously research industry best practices to enhance service and security, maintain high standards of data protection and confidentiality, and proactively pursue professional development opportunities to stay current in their field.