...
Site logo
0
Post a Job

Senior Associate-Customer Services (QNB)

Full Time
Login to bookmark

Bookmark Details

Direct message
Job Description:
Senior Associate-Customer Services
Business Unit: QNB – Qatar
Division: Retail Banking
Department: Retail Banking
Country: Qatar
Closing Date: 24-Jan-2025

Note: you will be required to attach the following:
1. Resume / CV
2. Qatari ID
3. Passport Copy
4. Educational Certificates – Degree
5. Birth Certificate
6. QNB Declaration Form

 

The role

The role involves delivering efficient and friendly customer service, addressing inquiries, and guiding customers through banking procedures. The incumbent also promotes the Group’s products and services, encouraging customers to expand their business with the bank. Additionally, they act as the Head Customer Service Officer (CSO) in their absence, ensuring continuity in service and leadership.

A. Shareholder & Financial:

Drive sales and profitability by actively marketing products, meeting targets, and monitoring branch KPIs.

B. Customer (Internal & External)

Deliver exceptional customer service, resolve queries promptly, cross-sell products, and build strong relationships with both customers and internal teams.

C. Internal (Processes, Products, Regulatory)

Serve as the first point of contact for customers, handle account tasks, assist with applications, and ensure smooth operations and compliance with service standards.

D. Learning & Knowledge

Maintain strong branch customer service knowledge and pursue continuous professional development.

Tagged as: Customer services

Print Job Listing

Job Overview

Related Jobs

Sign in

Forgot Password?

Sign Up

Forgot Password?

Forgot Password

Cart

Cart

Share

Enable Notifications OK No thanks
Seraphinite AcceleratorOptimized by Seraphinite Accelerator
Turns on site high speed to be attractive for people and search engines.