Spa Attendant
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Bookmark Details
Four Seasons Doha
REQ10329917
Qualification & Experience:
- 2-4 years of experience in a similar position with a luxury hotel or resort
- Certified for massage and beauty treatments.
- Excellent communication and exceptional guest service skills
- Guest centricity and understanding the importance of guest’s preferences
Roles and Responsibilities:
- Maintain cleanliness, set-ups and spa standards in the locker rooms, work out areas, ofuro, and steam rooms. Additionally, it might be required to maintain in fitness and pool areas if the need arises.
- Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort
- Comply with all Four Seasons’ policies and procedures
- Set-up and maintain spa including refreshments, locker rooms, work out areas, pre-treatment area and waiting rooms.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with spa services.
- Assist guests with use and set-up of fitness machines.
- Introduce guests to spa services practitioners (massage therapists and fitness instructors etc.)
- Keep locker areas neat and tidy at all times.
- Retrieve, deliver, and store/set-up products from purchasing
- Clean and stock waiting area
- Assist other staff with set-up and breakdown of their respective treatment areas (massage therapists, fitness instructors and wellness programs, etc.)
- Perform any additional duties as assigned by the management.
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