Spa & Recreation Receptionist

RAFFLES

REF85783T

Doha, Qatar

QUALIFICATION & EXPERIENCE:

• Minimum 1–2 years of experience in a spa, wellness, or hospitality front desk role.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Friendly, professional appearance and service-oriented mindset.

ROLES AND RESPONSIBILITIES :

• Greet and assist guests in a professional, friendly manner in person and over the phone.
• Manage treatment bookings, schedule appointments, and ensure seamless spa operations.
• Provide accurate information about spa services, treatments, and promotions.
• Handle guest concerns and complaints promptly and discreetly.
• Promote rebookings and encourage guest loyalty.
• Maintain confidentiality of guest and staff information.

Operational & Administrative Duties

• Operate the point-of-sale system, handle payments, and reconcile daily transactions.
• Maintain spa databases, records, and reports as required.
• Monitor and maintain cleanliness, ambiance, and organization in all reception and public spa areas.
• Support retail and treatment sales, achieve revenue goals, and ensure proper stock levels.
• Confirm bookings, prepare for VIP arrivals, and coordinate guest preferences.
• Report discrepancies, security issues, or maintenance needs to management.

Guest Experience & Facility Upkeep

• Ensure all spa and fitness areas are clean, well-stocked, and in excellent condition.
• Maintain appropriate lighting, music, amenities, and overall atmosphere.
• Support towel and amenity management, ensuring guest areas remain refreshed and inviting.
• Assist in achieving high guest satisfaction scores by delivering exceptional service and attention to detail.