Spa Therapist

REQ10323453
Four Seasons Doha

Qualification & Experience:

• 2-4 years of experience in a similar position with a luxury hotel or resort
• Certified for massage and beauty treatments.
• Excellent communication and exceptional guest service skills
• Guest centricity and understanding the importance of guest’s preferences

Roles and Responsibilities:

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with spa services.
• Provide Massage, Facial, Body treatments, and any other wellness therapies in our spa, around the pool, in guest suites, and in any location appropriate.
• Possesses a high level of product knowledge and relevant technical skills; intuitively recommends and effectively upsells treatments, packages, and retail items in a sensitive and personalized manner.
• Communicate and adapt to guest preferences and needs and make some suitable recommendations to extend experience after the services.
• Has a thorough understanding of all services including benefits, indications & contraindications for each of the treatments; applies professional products safely and accurately.
• Sets up and immaculately maintains spa treatment rooms; maintains stocks of operating and guest supplies in the work areas.
• Has an outgoing personality and a can-do approach to any task – personifying luxury guest service. Assists in executing the day-to-day operational requirements.
• Sale and recommended retail products. Ensures Spa Setups and Treatment facilities are ready for service.
• Meticulously respects guest needs for privacy, takes ownership of guest concerns and requests, and acts decisively to ensure guest satisfaction when glitches occur.
• Flexible and extended job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• Closely coordinate with Lead Spa Therapists and Spa Manager.