Till Assistant

Job Description:

Till Assistant

Customer Service

Qatar Duty Free Company

194080

Doha, Qatar

Qualification & Experience:

Basic Literacy and Numeracy skills, English communication skills with Entry level roles – no prior job-related work experience

Preferred

Previous Retails and or Customer Service experience

Job Specific Skills:

• Command of English language
• Basic PC skills
• Good interpersonal/customer service skills.
• Basic product knowledge.
• Be pleasant and approachable

About the role:

Undertake all cash desk sales activities in the shop and provide the best possible customer service in order to maximize sales opportunities within Qatar Duty Free Company retail shops

Responsibilities:

• Ensure the float is correct and that all keyed information into the POS terminal is done so accurately.
• Process customer’s transactions efficiently using the QDFC shop’s Point of Sale (POS) system and must present the receipts at all times to the customer.
• Handling money/Traveler’s Cheques/Credit cards and any form of payment in a safe, secure and responsible manner.
• Ensure cash and documentation is secure at all times.
• Responsible for the cash variances at the end of the shift.
• Perform other department duties related to his/her position as directed by the Head of the Department

• Providing the highest levels of customer service to both customers of QDFC/QR group and passengers travelling through DIA, ensuring both customers and passengers leave the Duty Free shop feeling that they have been treated in a friendly and courteous manner.

• Ensure that any customer complaints or problems are dealt with properly as they arise
• Process customer’s transactions efficiently, ensuring minimum time spent processing and packing.
• Ensure the highest level of confidentiality with regards to all company documentation, information and statistics.
• Ensure that Supervisor /Duty Manager are notified of any breach of security.
• Ensure that a high degree of security on stocks and cash prevails at all times.
• Ensure that you are aware of the “HOT SPOT or Theft prone areas”.

Tagged as: Cash Handling, Customer Service, Inventory Tracking, Till Reconciliation, Transaction Processing