Transportation Coordinator

ACCOR

REF87962V

Doha, Qatar

 

 

QUALIFICATION & EXPERIENCE:

• Degree in Hospitality Management or High school diploma or G.E.D. equivalent.
• Supervisory Experience: At least 1 year of supervisory experience and a minimum of 1–2 years of experience in guest transportation, concierge, front office, marine/aviation coordination, or similar hospitality role.
• Experience coordinating marine or aviation logistics (boat, yacht, seaplane, water taxi, etc.) is a strong advantage.
• Strong knowledge of Property Management Systems such as Opera, Microsoft Office and other scheduling tools.
• Strong communication and organizational skills, with the ability to multitask and make decisions under pressure.
• Excellent problem-solving and guest service abilities.
• Flexible and reliable, with availability to work overnight shifts, weekends, and holidays.
• Fluency in English (both Oral and Written). Additional languages are a plus.
• Physically able to assist with luggage and equipment up to 20 kg’s without assistance

 

 

ROLES AND RESPONSIBILITIES:

• Coordinate and manage all guest transportation operations, including seaplane, boat, and land vehicle transfers.
• Maintain accurate daily transportation schedules and ensure all arrivals and departures are executed smoothly and on time.
• Serve as the primary point of contact for transportation inquiries, collaborating closely with Front Office, Guest Experience, Security, and external aviation and marine partners.
• Monitor seaplane and boat operations to ensure safe, compliant, and efficient movements aligned with marine and aviation regulations.
• Track guest itineraries, monitor flight changes, and proactively adjust schedules as needed.
• Greet arriving and departing guests when necessary to ensure warm, personalized service.
• Support VIP and special-handling guests by customizing transportation arrangements.
• Maintain transportation logs, vendor communication records, and incident reports.
• Conduct regular checks to ensure all vehicles, boats, and equipment meet safety and compliance standards.
• Assist management in training and guiding team members involved in transportation functions.
• Follow all company policies and procedures, including maintaining confidentiality of proprietary information and protecting company assets.
• Respond promptly to transportation-related emergencies in line with resort procedures.
• Report accidents, injuries, and unsafe work conditions to management; complete required safety training and certifications.
• Ensure that all transportation touchpoints—such as docks, meeting points, and lounges—are clean, calm, and ready for guests.
• Collaborate in evaluating third-party transportation providers and assist with performance feedback and service recovery when needed